Hiring an applicant for a place at a job can simply flip right into a painful and convoluted course of. There have at all times been challenges and pitfalls at each step alongside the way in which, from the screening of candidates to the entire interview course of. Now there are new difficulties, such because the challenges with COVID-19 and mandated testing necessities, or the necessity for a background test to not solely embody prior legal exercise, but in addition a plethora of social media accounts as effectively. With a latest hiring surge, the power to streamline the method has gone from a wish to a requirement.
EBI Inc is an organization that’s designed to take care of these challenges of hiring candidates to your workforce. It affords an array of providers, akin to background checks, drug testing, legal report checks, and pre-employment screenings to dump these duties out of your Human Assets division, and outsource them to this firm that brings a long time of expertise with these issues into your organization with accreditation from the Nationwide Affiliation of Background Screeners (NAPBS). In spite of everything, particularly smaller HR Depts. won’t have the in-house employees to take care of all of those difficult issues. Oh, and in case you have been questioning, EBI stands for Employment Background Investigations, which is predicated within the US in Owings Mills, Maryland.
EBI affords quite a lot of providers that may serve the wants and act as a associate for the screening and onboarding of candidates. It may also be a part of the continuing relationship of an organization to handle workers, akin to with occupational well being, or ongoing drug screening. Different providers supplied cowl areas together with onboarding, credit score checks, social media screening and background checks amongst an extended listing of accessible choices.
Let’s take a more in-depth have a look at the background checks that EBI affords. We wish to level out that EBI doesn’t take the “One dimension suits all” strategy, and moderately takes the time to know your organization’s wants. The emphasis right here is to know your present workflow, and to combine it totally and simply. With a ridiculous quantity of customizations available- we’re speaking about 55,000 prospects, EBI can actually provide a novel providing to every of its corporations that it offers with. For people who don’t know the place to start out, there are additionally quite a lot of pre-built screening packages, which can suffice for a lot of organizations that don’t have such particular wants. EBI signifies that its background checks have a 99.9% accuracy, and carry out “Inside High quality Audits Every Month,” so it will probably make that assertion.
Having a service interruption attributable to downtime could be wherever from annoying to catastrophic when within the means of onboarding new candidates. EBI has this lined, and claims an “Business-leading 99.96% uptime,” making it extremely dependable, and reliable.
EBI additionally has your organization for different providers, akin to what they provide to take care of the challenges of a workforce in the course of the COVID-19 pandemic. Want a COVID-19 take a look at and unsure the place to get it from? EBI affords not only one however two: a straightforward to carry out saliva swab that will get despatched to a lab inside 48 hours to acquire a safe end result, and a speedy nasal swab take a look at executed on website, with a lead to half-hour. Additionally they have a catalog of masks for outfitting your workers to maintain them secure within the office.
EBI does provide direct help choices, which are sometimes preferable, and may usually resolve a sophisticated situation. We respect that EBI supplies each a direct cellphone quantity, and likewise a direct e mail handle for initiating contact for help to an organization that makes use of its providers. It’s also a pleasant contact that there’s separate direct help by way of devoted e mail and toll free quantity for candidates ought to they encounter any situation with their software. The hours of operation will not be listed.
EBI additionally factors out that the help is 100% US primarily based, which customers usually desire. It additionally signifies that 97% of calls are dealt with by dwell brokers, and 98% of calls get answered inside three rings.
The place this falls quick is the dearth of different help supplied as it’s considerably restricted. We did discover a FAQ with some predone articles. There may be additionally a useful resource library which had a handful of webinars, and a pair of eBooks, together with “Reopening & Rebuilding Your Office with Worker Wants & Organizational Tradition in Thoughts”. Nevertheless, EBI falls quick as there was no choice for chat help, nor a help discussion board.
Plans and pricing
EBI affords a menu of providers that may accommodate a agency seeking to outsource a single activity, or a number of. Identical to each firm is exclusive when it comes to dimension, geography, sector, and workforce, so might be their wants that EBI might doubtlessly help with. Due to this fact, it’s not unreasonable that EBI doesn’t point out pricing on their website, and moderately has a contact portal to “Request an Employment Screening Session.”
We additionally wish to state that after an in depth seek for pricing, we conclude that it is rather opaque, and didn’t discover a trace of it wherever.
EBI is a strong entry into the background investigation space, with an providing that gives a excessive diploma of customization. We additionally like the opposite providers supplied that complement this, akin to worker drug testing, COVID-19 assessments, credit score checks, and references and credentialing. We wish EBI to be extra upfront on its pricing, with some transparency as it’s troublesome to touch upon how costly this service is to its rivals, and most do present pricing information with out firm contact. Total, EBI does present a strong providing to this section of the market, and it’s effectively value testing if your organization is seeking to outsource any of the above duties.
We have additionally highlighted the greatest background test providers